Shipping policy

Australia & New Zealand

Free Australia Post Express shipping on all orders across Australia and New Zealand. No minimum spend.

Dispatch from Sydney

In-stock orders are usually dispatched within 24 hours. Weekends and public holidays may affect dispatch. We use Australia Post.

Estimated transit time after dispatch within Australia is 1–2 business days with Express. Delivery times to New Zealand vary by destination and may be affected by customs. These are estimates, not guarantees, and depend on your location and carrier conditions.

Pre-orders

A pre-order is not ready for immediate dispatch. Check the product page for its estimated stock-arrival date. Stock arrival is not your delivery date; shipping follows once the stock is available. For questions about timing or an order containing in-stock and pre-order items, contact us before ordering.

International shipping

Shipping costs for all destinations outside Australia and New Zealand are estimated at checkout for your delivery address. Delivery times vary by destination and may be affected by customs.

Questions about your delivery

Email support@secondera.com.au with your order number if you need help. For return information, see our return and refund policy.