Refund policy

14-day returns for pre-loved eyewear

If the fit or style is not right, contact support@secondera.com.au within 14 days of delivery to request a return. Include your order number or proof of purchase.

Trying on and packing your return

You may gently try on your sunglasses indoors to check the fit. For a change-of-mind return, they must be in the same condition as delivered, with no additional wear, scratches, damage or alterations. Return the case, dust bag, cleaning cloth and any other accessories supplied, together with the original packaging. Pack the eyewear securely to protect it in transit.

Return postage

Australia and New Zealand: approved returns include free return shipping. Contact us first for a return label and instructions. There is no restocking fee.

Other destinations: customers arrange and pay for change-of-mind return shipping. Contact us for the return address and instructions before posting your parcel.

Pre-orders and cancellations

Pre-order stock-arrival dates are estimates, not delivery dates. Our current change-of-mind policy does not offer pre-order cancellations before dispatch. Once delivered, pre-orders are covered by the same 14-day return policy. If an order is delayed or there is a problem, contact us so we can help. Your statutory rights are unaffected.

Faulty, damaged or incorrect items

Please contact us if your sunglasses arrive damaged, are faulty or do not match the description. Where available, include photos to help us assess the issue. Rights under the Australian Consumer Law and other applicable consumer laws are not limited by our change-of-mind conditions or 14-day window. Original packaging is not required for a faulty-product claim. If a product is confirmed to have a problem, we will reimburse reasonable return postage costs.

Refunds and exchanges

We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days; your bank may take additional time to process them. If more than 15 business days have passed since approval, email us.

For a different pair, request a return and place a separate order. Availability may change.

European Union orders

If your order is delivered to the European Union, applicable statutory cancellation rights, including the 14-day cooling-off period, remain available. Contact us to arrange a return.